This policy explains what happens to your information when you enquire about the Brazil Coffee Experience, a seven-day origin journey for coffee professionals. It is written for the people who actually contact us: buyers, roasters and founders, most of them in Europe.
The short version
- What we collect
- What you type into our enquiry form, plus how you found us.
- Why
- To reply to you, understand your work with coffee, and arrange a conversation about the journey.
- Who else sees it
- A small set of service providers that run our email, database and automation. We do not sell your data.
- How to stop hearing from us
- Use the unsubscribe link at the bottom of any email, or simply reply and say so. It takes effect immediately.
Who is responsible for your data
The controller of your personal data is [LEGAL ENTITY NAME], registered in Brazil under company number [CNPJ], at [FULL POSTAL ADDRESS].
For anything relating to this policy or to your data, write to privacy@brazilcoffeeexperience.com.
What we collect
Information you give us
When you complete the enquiry form, we collect your name, work email address, company, company website, country, job title, your description of how your company works with coffee, what interests you about the experience, your preferred contact channel, and optionally your phone number and LinkedIn profile.
Information collected automatically
We record which page you submitted the form from and the campaign parameters in the link that brought you to us, so we know which of our efforts are working. Our website uses cookies and similar technologies, described below.
Information from your replies
If you reply to our emails or book a call, we keep a record of the exchange and of the meeting, so that whoever speaks with you knows the history.
Why we use it, and on what legal basis
If you are in the United Kingdom or the European Economic Area, the UK GDPR and the EU GDPR require us to have a legal basis for each use.
| What we do | Legal basis |
|---|---|
| Reply to your enquiry and arrange a call | Steps taken at your request before entering a contract |
| Send you follow-up emails about the journey | Your consent, given when you submitted the form |
| Assess how relevant the journey is to your work | Our legitimate interest in contacting professionals for whom the experience is a genuine fit |
| Keep records of contact and consent | Our legal obligations and legitimate interest in demonstrating compliance |
| Measure which campaigns bring enquiries | Your consent, given through our cookie banner |
If you are in Brazil, the equivalent bases under the LGPD are your consent, the pre-contractual steps you requested, and our legitimate interest.
Automated assessment of enquiries
We use an automated system, including a language model, to read what you wrote about your company and to help us judge how closely the journey matches your work. It produces an internal priority rating.
This rating only affects how quickly a person gets back to you and what we ask about first. It never rejects an enquiry, and every enquiry is read by a person. If you would like to know how your enquiry was assessed, or you disagree with it, write to us and a person will review it.
Who we share it with
We do not sell your personal data and we do not share it for anyone else's marketing. We use a small number of providers that process data on our behalf:
- Google — email, calendar and scheduling
- Supabase — the database holding enquiry records
- n8n — the automation connecting the above, running on our own server
- OpenAI — the language model described in the previous section
- Meta — advertising measurement, only where you have accepted marketing cookies
We may also disclose information where the law requires it.
Where your data goes
We are based in Brazil and our providers operate in Brazil, the United States and the European Union. When personal data of people in the UK or the EEA is transferred outside those regions, the transfer is covered by the European Commission's Standard Contractual Clauses, or the UK International Data Transfer Addendum, agreed with each provider.
You can ask us for a copy of the safeguards that apply.
How long we keep it
- Enquiries that do not lead anywhere: up to 24 months from your last contact with us, then deleted.
- If you unsubscribe: we delete the enquiry details but keep a minimal record of your email address, so that our systems know never to contact you again.
- If you join a journey: for as long as needed to run it, and afterwards for the period our tax and accounting obligations require.
Your rights
You can ask us to:
- give you a copy of the data we hold about you
- correct anything that is wrong
- delete your data
- restrict or object to how we use it
- send your data to another provider in a portable format
- stop sending you marketing, at any time
Withdrawing consent does not affect anything we did before you withdrew it. Write to privacy@brazilcoffeeexperience.com and we will respond within one month.
If you are unhappy with how we handled your request, you can complain to your national data protection authority — in the UK, the Information Commissioner's Office; in the EEA, the authority in the country where you live. In Brazil, the Autoridade Nacional de Proteção de Dados.
Cookies
Cookies that make the site work are always on. Cookies that measure our advertising only load after you accept them in the banner, and you can change your choice at any time from the banner link in the footer of our website.
Security
Access to enquiry records is limited to the people who need it. Data is encrypted in transit and at rest by our providers. No system is perfect, and if a breach ever affects your rights we will tell you and the relevant authority as the law requires.
Children
The Brazil Coffee Experience is a professional programme for adults. We do not knowingly collect data from anyone under 18.
Changes
If we change this policy we will update the date at the top of the page. Where a change materially affects you, we will tell you by email.